FAQS

 E-Mail: sales@anea.us

 San Clemente
United States, CA

 Free standard shipping
on all orders over $70

 Support Coming Soon!

Frequently Asked Questions

WASHING AND CARE

We recommend washing your towels on delicate, with cold water and like colors. We also recommend trying to keep your towel out of the dryer to protect the fibers of the towel. We use premium materials and the heat from the dryer can damage these fibers and prevent the towel from lasting as long as possible. Hang dry or tumble dry on low if you have to use the dryer.
PRO Tip: all performance products will last longer if you hand wash and hang dry. Wash as needed depending on your frequency of use, level of sweat and personal preference.

WHAT PAMENT METHODS DOES ANEA.US ACCEPT?

Anea.us uses Secure Socket Layer (SSL) encryption to scramble credit card information so that customer transactions are safe and secure.

Anea.us (US) accepts the following forms of payment for purchases:
• Visa
• Mastercard
• American Express
• Discover
Anea has also enabled Apple Pay & Amazon Pay for all users.

Please note - we are unable to accept pre-paid gift cards.

OPENING AN ACCOUNT

Opening an account is easy. Simply click My Account, or when you place an order, you will be prompted to log in with your email address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive emails about your order.

ACCOUNT BENEFITS
Set up an account and customize your preferences. Improve your shopping experience by taking advantage of great benefits.

NEWS AND EXCLUSIVE OFFERS
Sign up to receive email updates on special promotions, new product announcements, gift ideas and more.

ORDER HISTORY
Receive important information regarding your order and the capability to track your order up to the moment it arrives.

FASTER CHECKOUT
Save your billing and shipping information to make it easier to find and buy your favorite stuff. Enjoy hassle-free checkout.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

HOLIDAY SHIPPING DEADLINES
Dec. 13 - Last day to ship via USPS and UPS Ground - Order by 11am PST
Dec. 20 - Last day to ship via UPS 2-Day Shipping - Order by 11am PST
Dec. 21 - Last day to ship via UPS Overnight Shipping - Order by 11am PST

*The above only applies to orders shipping within the US.

USPS Shipping
Orders are typically processed within one business day. USPS usually delivers within three to eight business days after taking possession of the package, depending on your proximity to our distribution center in San Diego, CA.

UPS Ground Shipping
Orders are typically processed within one business day. UPS usually delivers within three to five business days after taking possession of the package, depending on your proximity to our distribution center in San Diego, CA.

2-Day Shipping
Orders take one business day to process. UPS 2-day usually delivers within two business days after taking possession of the package, however, Hawaii and Alaska require additional transit time.

Next Business Day
Orders take one business day to process. UPS Next Business Day usually deliver the within one business day after taking possession of the package, however, Hawaii and Alaska require additional transit time. We try to prioritize next business day orders for same day processing on if received by 11 am PST. Our overnight option does not include weekends.
(Ex: An overnight order that ships on Friday should arrive the following Monday).

CAN I SHIP TO AN APO/FPO ADDRESS?

Yes, you can ship to an APO/FPO. However, economy shipping is the only option that can deliver to these locations.

Please be aware of extended delivery times to APO/FPO addresses

CAN I SHIP TO A US ADDRESS BUT USE AN INTERNATIONAL CREDIT CARD?

If you are shipping to a US address, but are using an international credit card, you can do so using PayPal. Enter the US shipping address into the billing portion in the checkout process, and then click on Paypal to complete the transaction, and use your international credit card.

HOW DO I SEND BACK A RETURN?

If you're having second thoughts about your gear, don't worry; you have 30 days from the delivery date to return it. If our product doesn't perform for you, we'll take it back.

Holiday Alert: if you made your purchase between November 2 and December 24 we've got some good news! You've got until January 24 to make a return. Don't you just love the holidays

How to do a return
STEP 1
Select the items you want to return.
STEP 2
Print your return form and fill it out.
STEP 3
Package your items.
STEP 4
Ship your package.

Ask a Question

If you have any questions or need help with your account, you may Contact Us to assist you.

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